Use case
Be available when the customer is ready to ask.
10:15 pm · Illustrative example
Visitor: Are you open on Saturdays?
Conversation Bot: We are. Would you like me to take your details so the team can confirm a time?
After-hours question
The short answer
The short answer
Customers do not always visit during business hours. They research in the evening, on weekends and between their own commitments. If the only way to get an answer is to call during the day, some of them will move on. A Conversation Bot can answer appropriate questions, capture interest and help move the conversation forward until you are back.
What after-hours visitors usually need.
- a quick answer to a simple question
- confirmation that you serve their area
- a sense of price or process
- a way to leave their details
Anything that needs a person is captured and handed to you.
What it should not do.
Answer only what is appropriate for your business to answer without you. Anything that needs a person, like a quote that depends on a site visit, should be captured and handed to you, not guessed.
More answers. Fewer missed opportunities.
